Once your order has been placed, it can take up to 5 working days to process and ship. Sometimes this may be longer due to high order volume in busy periods, please allow 7 days before contacting us.

If you order contains a pre-order, the order will be held until all stock is available to ship. If you require items in your order to arrive separately, please reply to your order confirmation email and we will discuss the options available.

Our secure system accepts MasterCard, Visa, Visa Debit, American Express and Maestro.

We also accept payments through PayPal

When you place an order for a Pre-Order product, it is a product we do not yet have in stock. Once we have your order, and when we have the required item(s) in stock, we will then dispatch them to you.

Shipping rates for UK customers are calculated in the checkout stages and vary dependent on the weight of the order. We do offer free delivery on certain items.

Yes we do! Postage rates are calculated for you at the checkout stage.

The customer is responsible for paying any duty fees and we cannot verify what they will be prior to shipping.

Please allow extra time to receive your item(s).

If we have not yet shipped your order and it is within 14 days of the purchase date, please reply to your order confirmation email and include details of your cancellation. Store credit or product swaps are available upon request. If you paid using a credit facility (EG) Klarna/Clearpay we may reclaim the fee we get charged if you are requesting a full refund.

If you contact us after 14 days from date of purchase, it is at our discretion whether we cancel your order for a refund. Store credit or product swaps will be the options available if a refund is not possible.

All cancellation requests can take up to 7 days to process.

We strongly advise checking items as soon as they arrive.

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days for exchange or refund. To initiate a return, please reply to your order confirmation email.

You must email us to start the returns process and receive authorisation for the return. Once your request to return has been authorised, the item(s) must be sent back to us in their original state without undue delay and in any event no later than 7 days from the day on which you informed us of your decision to return. Please ensure returns are sent only to the address we advise, to avoid unnecessary charges. If returns are sent to a different address without contacting us, a 15% fee will be deducted from any refund due.

Returns will take approximately 7 days to process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials and all accessories provided with the original packaging, items being returned must not have been used for photography or promotion. We will refund the cost of the item(s), but will not refund any postal charges paid by the customer as part of their initial order.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Corrupted Doe will not be held responsible for items lost or damaged in transit.

All shipping back to Corrupted Doe is paid for by the customer, unless the item is faulty. We are unable to refund your postal fees.

We will however post any items that you have requested to exchange back to you for free.

Please note, if you purchase more than 2 of a single product we will classify your purchase as a wholesale customer, this includes but is not limited to the bulk purchase of mystery box items, therefore invalidating your statutory rights to cancel or return goods to us, unless the item is faulty.

We strongly advise checking items when they arrive.

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the correct product/s, please contact us within 7 days of receiving your product(s) by replying to your order confirmation email.

In the unlikely event that the product arrives damaged or faulty, please reply to your order confirmation email within 7 days and provide details of the damage or faulty nature of the product.

If in the event we are unable to replace your faulty item(s), then we will issue a full refund. Please note, the item(s) must be returned to us for this to be processed.